 Enquiries about Hotel,
Hostel and Tour bookings
For assistance with your booking with
BCL Travel / World Choice Travel
bookings, please see their
Help and FAQ pages. In Australia, you can phone the World Choice Travel call centre on
1800 205 661.
To check, change or cancel HotelClub and RatesToGo bookings, please
see the HotelClub
Customer service page.
For questions about
Wotif.com accommodation bookings, please see their
customer service page.
For questions about Hostelworld backpacker hostel bookings, see Hostelworld
FAQ and Contact
Hostelworld Your booking confirmation voucher will include full contact
details of the hostel.
For questions about Viator Tour bookings, your booking confirmation voucher will include full contact
details of the tour operator. You can also email Viator - "support
(at) viator.com" for prompt 24/7 support.
Check your voucher for the email address. For questions before booking, please
use the "Request Help" button at the bottom right of the relevant tour
and use the FAQ and online form.
For questions about GoDo bookings, your booking voucher will
include the full contact details of the tour operator. You can contact
GoDo here
For questions about RedBalloon Days bookings, your gift voucher will
include the full contact details of the tour operator. You can contact
RedBalloons Days here.
For questions about real estate property listings, each property
listing has contact details for the real estate agent or advertiser. Please use
those for all enquiries.
Please note that BCL does not take phone bookings. All bookings are processed through the secure
online booking systems of the appropriate companies above using white-label,
co-branded websites which
include BCL's navigation. You can see the "powered by" logos and check the address bar at the top of your
screen (http://...) to see which company you are dealing with. We select
reputable companies to provide these services to you. All bookings are processed
by the above companies - not by BCL.
If you still have a problem with an existing booking, please email or phone BCL on (07) 3889 6800, international
+61 7 3889 6800 or in emergency only mobile 0402 005 873
Serviced Office
enquiries
The serviced office enquiry system
is designed so you can select offices of interest, complete your details and
receive full contact and price information immediately in an email report. If
you have difficulty with it, please use see our
Serviced Office Information Request page.
Advertising Enquiries
Please see BCL Advertising for all commercial
advertising before contacting us. Non-profit groups can submit their websites and community events to
the relevant city what's on section.
Contacting
BCL
Shop 10 & 11, 424 Gympie Road, Strathpine, Queensland.
(Appointments preferred)
Postal address: PO Box 2140, Strathpine Centre, Qld 4500, Australia.
We have always been happy for readers to contact us by email, but due to the
problems with email viruses on other people's computers sending messages that
look like they are from BCL, we have taken our email address off the bottom of
each page. Please contact us at the following address and we will try to respond
in a timely manner. Due to the volume of emails there may be some delay for
general enquiries. Please see BCL Advertising for all commercial
advertising before contacting us.
You can email us on BCL(at)onlineencounters.com.au Note: change the
(at) to @
Are you having problems
with popups or redirections on our pages?
The only pop-up on our site is the tell-a-friend form that you get when you
click on the Tell-a Friend button at the top left of our pages. If you are
having other popups, new pages opening or unexpected redirections, they are likely to be created by
adware or spyware on your computer. Please see www.lavasoft.com.au
or Trendmicro
We would be grateful for any details or screenshots of this software targetting
our website.
Are you having problems
with missing links on our pages?
Some readers have complained that links and images are missing on our pages.
This can happen to all websites when a security software product on your
computer blocks images and removes links that are judged to be advertisements.
Sometimes they are advertisements, sometimes they are not. BCL relies on
advertising income to provide our service free to users but we do not use pop-up
ads or other intrusive advertising. We believe that you have every right to
ignore ads on our pages, but no third party has the right to deface our
website.
For more on this topic, see these pages
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